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The discussion of call centers that began in the October Hospital Access Management continues this month with some follow-up questions posed by Gillian Cappiello, CHAM, senior director of access services and chief privacy officer for Swedish Covenant Hospital in Chicago on staff training, balancing call workload, and other issues.
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Medicare continues to work closely with contractors, providers, billing agents, clearinghouses, and software vendors to achieve HIPAA goals and will be making greater use of the Internet and working on implementation of electronic attachments to electronic medical records.
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Centers for Medicare & Medicaid Services Office of HIPAA Standards staffer Dianne Faup says the agency has received more than 200 transaction/code set complaints, with some 58 still open at the time of her September presentation to the Ninth Annual HIPAA Summit.
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Entities covered under the HIPAA security rule are not required to certify compliance with provisions of the rule, according to guidance issued by the Centers for Medicare & Medicaid Services.
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The Radio-Television News Directors Association says all journalists, and particularly those working for electronic media, have been hampered in their work by actual HIPAA privacy requirements and by interpretations of those requirements by some people and organizations.
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A SeaTac, WA, man pleaded guilty in federal court to wrongful disclosure of individually identifiable health information for economic gain.
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A thriving emergency department cash collection program is the latest manifestation of Marlton, NJ-based Virtua Healths use of an innovative quality assurance and process improvement strategy called Six Sigma.
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Hospitals no longer are required to collect Medicare Secondary Payey information where there is no face-to-face encounter with a beneficiary, thanks to a recent clarification by the Centers for Medicare & Medicaid Services.
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Eight common factors were identified as critical for success in improving patient flow in the nations emergency departments in a report from the Urgent Matters Learning Network, a national initiative of the Robert Wood Johnson Foundation.
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Increases in outsourcing, the merging of health care organizations, and changes in the consulting business may equal some new opportunities for qualified access management professionals.
